Frequently Asked Questions

Platform · TZU Credits · Rewards · Referrals · Support

Official TradZU FAQs for traders, partners, and community members — the platform, TZU Credits, the Reward Marketplace, referrals, settlement, and support. For anything not covered here, contact support@tradzu.com or open a ticket in the TradZU Discord server.

About TradZU

TZU Credits

Earning TZU Credits

Locked Credits

Settlement Period

Available Credits

Reward Marketplace

Referrals

Prop Firms & Brokers

Account & Support

Submissions & verification

About TradZU

What is TradZU?

Who is TradZU built for?

Is TradZU free to join?

Is TradZU available globally?

Is TradZU regulated?

TZU Credits

What are TZU Credits?

Are TZU Credits a cryptocurrency?

Can I sell or transfer my TZU Credits?

Do TZU Credits expire?

What is 1 TZU Credit worth?

Earning TZU Credits

How do I earn TZU Credits?

How many TZU Credits do I earn per purchase?

How are my purchases tracked?

What if my TZU Credits didn't appear after a purchase?

Do I earn TZU Credits if I buy directly from a prop firm's website?

Locked Credits

What are Locked TZU Credits?

Why do TZU Credits get locked?

How long do credits stay locked?

What happens to locked credits if a purchase is refunded?

Can I see my locked credits?

Can the lock period be shortened?

Settlement Period

What is the settlement period?

What triggers the settlement period?

Why hasn't my settlement completed?

Do I get notified when credits settle?

Available Credits

What are Available Credits?

Where do I see my Available Credits balance?

Is there a minimum balance to redeem?

Can I use partial credits toward a redemption?

Reward Marketplace

What can I redeem TZU Credits for?

How does a prop firm challenge redemption work?

How long does it take to receive my coupon after redemption?

My coupon code isn't working — what do I do?

Can I reverse a redemption?

Referrals

How does the referral programme work?

Is there a limit to how many people I can refer?

Can I refer myself with a second account?

Prop Firms & Brokers

Which prop firms are available on TradZU?

Which brokers are available on TradZU?

Can I suggest a prop firm or broker to list on TradZU?

I am a prop firm or broker — how do I list on TradZU?

Account & Support

How do I contact TradZU support?

Will TradZU ever DM me asking for personal information?

Can my account be suspended?

Where can I find TradZU on social media?

Submissions & verification

How to find your order number?

What proof do I need to submit?

How long does verification take?

How are rewards calculated?

How do I redeem my credits?

Common issues and solutions