Question 1

What is TradZU?

Accepted Answer

TradZU is a trading discovery, rewards, and partner distribution platform that connects traders with prop firms, brokers, and trading tools — all in one ecosystem. Traders earn TZU Credits on qualifying actions and redeem them for real trading and lifestyle rewards.

Question 2

Who is TradZU built for?

Accepted Answer

TradZU is built for active retail traders — whether you're doing prop firm challenges, trading a live broker account, or using trading tools and education. If you're spending money in the trading industry, TradZU helps you get something back.

Question 3

Is TradZU free to join?

Accepted Answer

Yes. Creating a TradZU account is free. There are no subscription fees, hidden charges, or minimum deposits required.

Question 4

Is TradZU available globally?

Accepted Answer

Yes. TradZU is available to traders in 195+ countries. Some reward redemption options may vary by region depending on partner availability.

Question 5

Is TradZU regulated?

Accepted Answer

TradZU is a reward and discovery platform — not a broker or financial services provider. TradZU does not hold funds, execute trades, or provide financial advice. Partner firms listed on TradZU are independently regulated in their respective jurisdictions.

Question 6

What are TZU Credits?

Accepted Answer

TZU Credits are TradZU's native utility reward credit. They are earned through your activity on the platform and redeemed in the TradZU Reward Marketplace for trading perks, lifestyle rewards, and more.

Question 7

Are TZU Credits a cryptocurrency?

Accepted Answer

No. TZU Credits are NOT a cryptocurrency, token, or any form of digital or speculative asset. They cannot be traded on any exchange, have no market price, and exist exclusively within the TradZU platform. Think of them as loyalty points — built for traders.

Question 8

Can I sell or transfer my TZU Credits?

Accepted Answer

No. TZU Credits are non-transferable and cannot be sold, gifted, or moved between accounts. They are tied to your individual TradZU account.

Question 9

Do TZU Credits expire?

Accepted Answer

Yes. TZU Credits expire 12 months from the date they are credited to your account if unused. Credits approaching expiry are flagged in your TradZU dashboard. Redeem regularly to protect your balance.

Question 10

What happens to my TZU credits if I purchase them without registering?

Accepted Answer

TZU credit purchases made by unregistered users are valid for 60 days from the purchase date.

If you do not register as a TradZU member within 60 days of your purchase, any unused TZU credits associated with your unregistered account will be removed permanently.

Important: Once unused credits are removed, they cannot be restored or refunded, even if you register at a later date.

Question 11

What is 1 TZU Credit worth?

Accepted Answer

The redemption value of TZU Credits depends on what you redeem for. The exact credit-to-value rate for every reward is shown in the Reward Marketplace before you confirm any redemption. There are no hidden rates.

Question 12

How do I earn TZU Credits?

Accepted Answer

You can earn TZU Credits by:
• Purchasing a prop firm challenge through TradZU
• Opening a broker account via a TradZU link
• Subscribing to a trading tool listed on TradZU
• Referring a friend who completes a qualifying action
• Participating in partner campaigns and promotions
• Winning community giveaways and raffles

Question 13

How many TZU Credits do I earn per purchase?

Accepted Answer

Earn rates vary by partner and challenge tier. The TZU Credits you will earn for each action are shown on every product listing before you click through.

Question 14

How are my purchases tracked?

Accepted Answer

TradZU uses affiliate link tracking — click through from TradZU and your purchase can be attributed to your account. Where applicable, partners also confirm qualifying purchases. You can also submit a purchase in your TradZU dashboard with proof (order confirmation or invoice) so our team can verify and credit your account.

Question 15

What if my TZU Credits didn't appear after a purchase?

Accepted Answer

First check if your purchase is still within any lock or settlement period shown on your dashboard. If that period has passed and credits have not appeared, email support@tradzu.com with your transaction ID and purchase confirmation. Our team typically investigates within 48 hours.

Question 16

Do I earn TZU Credits if I buy directly from a prop firm's website?

Accepted Answer

TZU Credits are only awarded on purchases made through TradZU affiliate links or when a qualifying purchase is otherwise attributed to your TradZU account (for example, after verified submission in your dashboard). Purchases that cannot be tied to TradZU do not qualify.

Question 17

What are Locked TZU Credits?

Accepted Answer

Locked TZU Credits are credits triggered by a qualifying purchase but not yet available to spend. They stay locked while the transaction is verified and confirmed.

Question 18

Why do TZU Credits get locked?

Accepted Answer

Credits are locked to protect against refunds, chargebacks, and cancelled transactions. Locking helps ensure only confirmed, non-refunded transactions become spendable credits.

Question 19

How long do credits stay locked?

Accepted Answer

Lock periods vary by partner type:
• Prop firm challenges — often 7 to 14 days from purchase confirmation
• Broker account opening — often 14 to 30 days from account activation
• Trading tools — often 7 days from subscription confirmation
• Referral credits — often 14 days from the referee's first qualifying action

Question 20

What happens to locked credits if a purchase is refunded?

Accepted Answer

If a transaction is refunded or cancelled during the lock period, the associated locked credits are reversed and removed from your account. You will be notified by email if this occurs.

Question 21

Can I see my locked credits?

Accepted Answer

Yes. Your TradZU dashboard shows a credit breakdown — available balance, pending or locked amounts, lifetime earned, and credits spent — depending on what we surface in the product.

Question 22

Can the lock period be shortened?

Accepted Answer

No. Lock periods follow partner agreements and protect the reward system. They cannot be overridden or shortened on request.

Question 23

What is the settlement period?

Accepted Answer

The settlement period is the time between a qualifying purchase being confirmed and locked TZU Credits moving to your available balance. When settlement completes, credits move from locked to available automatically.

Question 24

What triggers the settlement period?

Accepted Answer

Settlement timing starts when TradZU receives a confirmed conversion or verification from the partner (or completes internal verification). The clock is tied to confirmation — not always your original purchase date alone.

Question 25

Why hasn't my settlement completed?

Accepted Answer

Common reasons: partner confirmation not yet received, transaction still inside the lock window, refund or dispute under review, or a tracking issue being investigated. Check your credits or purchases view in the dashboard. If settlement seems overdue beyond the stated lock period, contact support@tradzu.com or tracking@tradzu.com as referenced in partner communications.

Question 26

Do I get notified when credits settle?

Accepted Answer

You receive in-platform notification and email when locked credits are released to your available balance (where notifications are enabled).

Question 27

What are Available Credits?

Accepted Answer

Available TZU Credits have completed any lock and settlement period and are ready to spend in the TradZU Reward Marketplace.

Question 28

Where do I see my Available Credits balance?

Accepted Answer

Your available balance is shown in your TradZU dashboard (for example in the header or wallet summary) and in detail wherever we display wallet or ledger information.

Question 29

Is there a minimum balance to redeem?

Accepted Answer

Yes. Each reward option has a minimum TZU Credits requirement, shown on every reward listing before you redeem. Minimums vary by category.

Question 30

Can I use partial credits toward a redemption?

Accepted Answer

No. Redemptions require the full credits amount for the chosen reward. If your balance is below the required amount, keep earning and return when your balance is sufficient.

Question 31

What can I redeem TZU Credits for?

Accepted Answer

The TradZU Reward Marketplace includes trading-related rewards (for example prop firm discounts, broker-related perks, tools, education) and lifestyle rewards (for example travel, gift cards, and subscriptions), subject to availability and region.

Question 32

How does a prop firm challenge redemption work?

Accepted Answer

Select the challenge in the Reward Marketplace and confirm — credits are deducted. TradZU provides a single-use discount or coupon code via email and your dashboard where applicable. Apply it at checkout on the firm's site and pay the discounted amount to the firm.

Question 33

How long does it take to receive my coupon after redemption?

Accepted Answer

For partners with API integration, delivery can be very fast. For manual fulfillment, delivery is often within 24 hours. You are notified by email and in-platform either way.

Question 34

My coupon code isn't working — what do I do?

Accepted Answer

Confirm you're applying the code to the correct product, that it hasn't expired (check any stated validity, e.g. 7 days from issue), and that it hasn't already been used. If it still fails, email support@tradzu.com with your coupon or redemption ID and a screenshot of the checkout error.

Question 35

What happens if I am unable to redeem my code?

Accepted Answer

Once a redemption request is approved and the code is delivered, TradZU's responsibility for the redemption is considered complete.

If you experience any issues redeeming the code, please contact the respective brand's customer support, as TradZU is not responsible for issues occurring on the brand's platform.

Please note: Codes cannot be reissued or replaced due to redemption issues after delivery.

Question 36

Can I reverse a redemption?

Accepted Answer

Redemptions are final once confirmed. Credits deducted during a redemption are not reinstated unless there is a verified platform error. Contact support@tradzu.com within 24 hours if you believe a redemption was processed incorrectly.

Question 37

What are TradZU Reward Pools?

Accepted Answer

Reward Pools are live community events. You spend TZU Credits on entries for a chance to win a featured prize — tech, trading, lifestyle, community, or seasonal. Each pool has an entry cost, a progress bar, and one winner.

Question 38

How is a Reward Pool different from the Reward Marketplace?

Accepted Answer

The Marketplace is a direct redemption: you spend available TZU and receive that reward. Pools are community events: many people enter, TZU is spent on tickets, and one winner is selected when the pool closes. Losing tickets are not refunded.

Question 39

Do I need an account to join a pool?

Accepted Answer

Yes. Anyone can view a featured pool on the TradZU homepage. To buy entries you must be signed in as an affiliate. Guests are sent to login, then to Reward Pools.

Question 40

How do I enter a Reward Pool?

Accepted Answer

1. Earn TZU (prop firm purchases, broker rewards, tools, referrals, campaigns).
2. Open a live pool.
3. Choose how many entries to buy (up to 10 per purchase).
4. Confirm. TZU is deducted and you receive immutable tickets.

Question 41

Can I buy more than one entry?

Accepted Answer

Yes. Each entry is one ticket. You can buy again while the pool is live. Each purchase is limited to 10 entries.

Question 42

Can I cancel an entry or get my TZU back if I change my mind?

Accepted Answer

No. Entries are final. Spent TZU is not returned if you do not win, if you want to leave the pool, or if you later redeem in the Marketplace instead.

Question 43

Can I enter if my account is frozen or banned?

Accepted Answer

No. Only active accounts can buy pool entries.

Question 44

Can someone else use my TZU to enter for me?

Accepted Answer

No. TZU cannot be transferred, sold, or gifted. Entries can only be bought from the signed-in account that holds the credits.

Question 45

Which TZU can I use to enter a pool?

Accepted Answer

Pool entries use pool-spendable TZU: your ledger balance minus any pending Marketplace redemptions.

That includes TZU that is still settlement-locked or giveaway-locked. Those credits cannot be spent in the Marketplace yet, but they can be used for Reward Pools.

Question 46

If I spend locked TZU on a pool, what happens to my Marketplace balance?

Accepted Answer

Those credits are gone from your ledger. They no longer count toward Marketplace spend after the pool purchase. Settlement later does not give them back.

Question 47

What if I have a pending redemption?

Accepted Answer

Pending redemptions reserve TZU. You cannot use that reserved amount for pool entries until the redemption is approved, rejected, or otherwise cleared.

Question 48

I have TZU but the pool says I don't have enough. Why?

Accepted Answer

Check: (1) a pending redemption is holding credits, (2) the entry cost × quantity is higher than your pool-spendable balance, (3) you tried to buy more than 10 entries, or (4) the pool just closed. Your dashboard shows pool-spendable vs Marketplace-available separately.

Question 49

What if a timed pool ends below its minimum tickets?

Accepted Answer

The physical prize is not awarded. Instead, one winning ticket is still selected, and that winner receives a share of the TZU collected in that pool (a percentage configured by TradZU for that period). The rest of the collected TZU stays with the platform. That pool is then completed automatically — there is no separate prize shipment.

Question 50

How do I know whether I won a prize or TZU?

Accepted Answer

After reveal, the pool shows the outcome. Prize pools wait for TradZU to fulfill delivery. Undersold timed pools credit TZU to the winner's ledger (category: pool undersold payout) and mark the pool complete.

Question 51

Does the minimum-ticket bar guarantee the prize?

Accepted Answer

No. It is the threshold for the prize path. Below it, the event still completes with a TZU share for one winner, not the listed prize.

Question 52

Can TradZU change the undersold TZU share after I enter?

Accepted Answer

The share used at reveal is the rate in effect at reveal time, snapshotted on that pool. Changing the global rate later does not rewrite a pool that already revealed.

Question 53

How is the winner chosen?

Accepted Answer

One ticket is selected at reveal. If TradZU has not already sealed a winner during the grace window, a provable draw runs: a committed server seed plus a hash of all entry tokens.

Question 54

Does buying more tickets help?

Accepted Answer

Each ticket is one independent entry. More tickets means more of your tokens are in the pool. There is no extra weighting beyond the number of tickets you hold.

Question 55

When do I find out if I won?

Accepted Answer

At the end of the grace countdown. If you entered, you get a one-time full-screen reveal (countdown → drawing → won or better luck next time). After you dismiss it, later visits show the winner card, not the overlay again.

Question 56

Is this gambling?

Accepted Answer

No. Reward Pools are community promotional events inside TradZU. You cannot buy tickets with cash. TZU is earned from ecosystem activity first. There is no cash-out, no betting slip, and no house-edge framing. TZU is not a cryptocurrency and cannot be sold or withdrawn.

Question 57

Can I pay money directly into a pool?

Accepted Answer

No. Money never enters a pool. The only way in is TZU already in your TradZU account.

Question 58

Can I skip the draw and just buy the prize with TZU?

Accepted Answer

No. There is no instant-claim or "buy the prize now" option. Every live pool uses entries and a winner reveal.

Question 59

How does the referral programme work?

Accepted Answer

Share your unique TradZU referral link. When a friend signs up and completes a qualifying action — such as their first purchase through TradZU — you earn TZU Credits. Referral credits follow the standard lock period before becoming available.

Question 60

Is there a limit to how many people I can refer?

Accepted Answer

No. You can refer unlimited traders. Each successful referral earns TZU Credits when the referred trader completes a qualifying first action.

Question 61

Can I refer myself with a second account?

Accepted Answer

No. Self-referrals and multi-accounting are prohibited and may result in associated accounts being banned and credits forfeited.

Question 62

Which prop firms are available on TradZU?

Accepted Answer

TradZU partners with major CFD and futures firms, with more added regularly. Check the TradZU discovery marketplace for the current list.

Question 63

Which brokers are available on TradZU?

Accepted Answer

Broker partners include names such as Vantage Markets and XM, with more onboarding over time. See the broker section of the marketplace for the live list.

Question 64

Can I suggest a prop firm or broker to list on TradZU?

Accepted Answer

Yes. Email partner@tradzu.com with the firm or broker you'd like to see. We review suggestions and prioritise based on community demand.

Frequently Asked Questions

About TradZU

TZU Credits

Earning TZU Credits

Locked Credits

Settlement Period

Available Credits

Reward Marketplace

Reward Pools

Referrals

Prop Firms & Brokers

Account & Support

Submissions & verification